How can I place an order?
You can place an order through our website, 7 days a week, 24hrs a day!
How do I cancel or change my order?
To cancel an order, simply send us an email at support@upperandhome.com and provide your order number.
You can cancel your order at any time before we've packed up and sent it off. Once an order has been prepared and is with our couriers for delivery, it can't be amended or canceled.
How long will it take for me to get my order?
All orders are fulfilled by a variety of shipping carriers, depending on your location. On business days, our order cutoff time for same day shipping is 2:00 PM Eastern Time. Orders received after 2:00 PM Eastern Time will ship out on the next business day. Any orders placed on a weekend will be processed the following Monday. The time it takes for your order to be delivered depends on which shipping option you select during check out. We currently offer two different shipping options for our customers:
- Standard Shipping: $4.95 or Free for Orders $45 or More: Standard Shipping is $4.95 for all orders under $45. Free Shipping applies to all orders $45 or more. The lead time for Standard Shipping varies based off of location, but generally, you should receive your order within 7-10 business days if there are no delays in weather, unexpected circumstances, etc. by shipping carriers.
- 3-Day Shipping: $5.95: Your order will ship and should be delivered in up to 3 business days. On business days, our order cutoff time for same day shipping is 2:00 PM Eastern Time. Orders received after 2:00 PM Eastern Time will ship out on the next business day. Any orders placed on a weekend will be processed the following Monday. Expedited shipping option is not available for Hawaii, Alaska, Puerto Rico or the U.S. Virgin Islands.
We understand that sometimes packages get lost or delayed. If this happens to you, feel free to reach out to us at support@upperandhome.com so we can work together on a solution.