If you are not completely satisfied with your purchase, you can return the item within 30 days of your order date if the item is unused and remains in its original packaging, some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. The refund will not include the original shipping and handling changes that were paid. Your refund will be processed within 15 business days of receiving your return and will be send back via your original method of payment.
If you want to cancel the order
We can understand that you need to cancel the order temporarily due to some circumstances, so please contact us (firstname.lastname@example.org) within 24 hours and tell us your order number.
The specific criteria are as follows:
(1) Within 24 hours, if the items are not processed, we will refund you the full amount.
(2) If the items have been packaged within 24 hours but they are not sent, we need to deduct 20% of the total amount as package fee, hope you can understand it.
(3) If the goods have been shipped, we are sorry to tell you that the order can’t be cancelled and please feel free to contact us by email if you have any question after the items’ arrival.
If you need to return
If you are not satisfied with the merchandise, please contact us within 3 days after receiving the goods (email@example.com), we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original order. Other points need to know as follows:
(1) All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.
(2) The freight generated in the return process needs to be borne by the customer. To exchange the goods, you need to make up the shipping cost that we will send back to you. The refund will be refunded after deducting the postage fee.
(3) If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
(4) We will email you detailed return instructions to return your item(s) as requested.
(5) Items are protected by UPPER Home against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy.
(6) If you're returning more than one item, we may ask you to ship items together or in separate boxes.
(7) Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.
(8) If your UPPER Home order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, its retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.
(9) If an item is received beyond the 30 day return period or is not in “returnable” condition as described above, the customer will not be eligible for refund or replacement and will be responsible to pay for the item to be shipped back to them.